Shipping policy

SHIPPING POLICY

Thank you for ordering from CookieLover.co! Our cookies are freshly prepared and carefully packaged for shipping.

PROCESSING TIME

Please allow 3–5 business days for your order to be prepared before it ships. Processing time does not include weekends, holidays, or carrier delivery time. During holidays, promotions, and other high-volume periods, processing may take longer.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the customer’s location, package size, weight, and selected shipping service.

DELIVERY TIME

Estimated delivery times begin after the order has been processed and accepted by the shipping carrier. Delivery dates shown at checkout are estimates and are not guaranteed.

TRACKING

When your order ships, tracking information will be sent to the email address or phone number provided at checkout. Please allow time for the carrier to update the tracking information.

SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address. Please review your address carefully before submitting your order.

CookieLover.co is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once preparation or shipping has begun.

DELAYS AND WEATHER

CookieLover.co is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control. Because cookies are perishable, please track your package and bring it inside as soon as possible after delivery.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, contact us within 48 hours of delivery through our Contact Us page.

Please provide:

• Your name and order number
• A description of the issue
• Clear photographs of the cookies, packaging, and shipping box

We will review the issue and may provide a replacement, store credit, or refund when appropriate.

LOST OR MISSING PACKAGES

If tracking shows that your package is still in transit beyond the estimated delivery date, please contact the shipping carrier first and then notify CookieLover.co so we can assist.

If tracking shows “delivered” but you cannot locate the package, check around the delivery location and with household members or neighbors before contacting the carrier. CookieLover.co is not responsible for theft or loss occurring after a carrier confirms delivery, but we will provide reasonable assistance with the carrier’s claim process.

LOCAL PICKUP

Local pickup may be available at:

CookieLover.co
Gaffney Outlet Marketplace Food Court
1 Factory Shops Boulevard
Gaffney, SC 29341

Customers will receive a notification when their order is ready. Please do not arrive for pickup before receiving the ready-for-pickup notification.

QUESTIONS

For shipping questions, please contact us through our Contact Us page.