Refund policy

RETURN & REFUND POLICY

Because our cookies are freshly made and perishable, all sales are final. We cannot accept returns or exchanges due to personal taste preferences or cookies that were ordered incorrectly by the customer.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, contains the wrong items, or has another quality issue, please contact CookieLover.co within 48 hours of delivery.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the cookies, packaging, and shipping box

After reviewing your request, we may provide a replacement, store credit, or refund when appropriate. Refunds and replacements are handled on a case-by-case basis.

SHIPPING DELAYS

Once an order has been given to the shipping carrier, delivery timing is outside our direct control. However, please contact us if your package is significantly delayed or arrives damaged so we can help review the issue.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address. CookieLover.co is not responsible for orders delivered to an incorrect address supplied at checkout or packages that cannot be delivered because of missing address information.

CANCELLATIONS AND CHANGES

Orders may be changed or cancelled only before preparation begins. Once an order has entered production, it cannot be changed or cancelled.

ALLERGIES

Our products may contain or come into contact with milk, eggs, wheat, soy, peanuts, and tree nuts. Customers are responsible for reviewing product information and contacting us with allergy questions before ordering.

To report an order problem, please contact us through our Contact Us page.